• SHIPPING AND DELIVERY FOR MAILORDERS

All clothing is shipped from Israel to your door.
We use Registred post or EMS courier (Post Office Express Mail service) as our standard shipping agents.

shipping & handling charges depends on weight and destination

Delivery Times
Delivery time with Registred post is usualy 7-15 days and with EMS  5-10 working days.
Please Note: Allow a possible 28 days for delivery.

If you require any additional information please email us at info.lunadesign@gmail.com

Import Duty
We cannot be held responsible for any import taxes and duties levied by your local customs authority.
We cannot be held accountable for delays in customs clearance.

Guarantee
IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN IT TO US WITHIN 30 DAYS OF DELIVERY IN ITS ORIGINAL, UNUSED CONDITION FOR A FULL REFUND OF THE PRODUCT PRICE.

• RETURNS PROCEDURE

Our success depends on your satisfaction. While we are constantly striving to provide our customers with the information they need to make online purchases, we understand there is no substitute for "touching and feeling". We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price if, after holding it in your hands or trying it on, you are not completely satisfied. Our policy is simple:

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN IT TO US WITHIN 30 DAYS OF DELIVERY IN ITS ORIGINAL, UNUSED CONDITION FOR A FULL REFUND OF THE PRODUCT PRICE.

If you have any further questions please email our Customer Services info.lunadesign@gmail.com

Need to return or change an item ?

Contact us by email indicating your order number, the problem & whether you would like a refund or exchange.
We will contact you to confirm the return address to send the merchandise to
Package the merchandise to prevent damage, enclosing a covering letter indicating your order no.
Send to the return address below (if no alternate address has been suggested by an email from Luna Design)

Please be sure to include your name, address and order number, and instructions whether to exchange the item or refund the merchandise purchase price. We do not refund any taxes you were charged. We do not refund or credit handling and shipping charges. Normal time for processing returns is 10-14 days.

Return Address:
Luna Design
P.box 1492
37100 Pardes Hana
Israel