DELIVERY

SHIPPING AND DELIVERY FOR MAIL-ORDERS

All clothing is shipped from Israel to your door.
We use Registered post or EMS courier (Post Office Express Mail service) as our standard shipping agents.
shipping & handling charges depends on weight and destination

We ship from Israel with registered post but parcels can only be tracked through the post office, and only once it is in your country. Online tracking is not possible.
So please be patience, and if you do need to track your parcel go to your local post office. Most parcels arrive within 2 weeks but sometimes it takes longer, this is out of our control, but we are happy to help you in any case we can.
If your parcel does not show up after 1 month we can start the tracking process from here.
This is a process that can take around 14 days so please be patience.
Please don’t worry parcels very rarely get lost ( Maybe 1 in 1000 ) but specially at holiday times it can take longer for shipping.
We are not responsible for the shipping times, but will do our best to help out.
If you want fast shipping or to be able to follow your parcel online you should choose EMS for shipping it cost an extra 15$ but it can be tracked online and it should be with you in less than a week.

Delivery Times

Registred post is usualy 10-15 days
EMS 5-10 working days.
Please Note: Allow a possible 30 days for delivery, sometimes even more..
If you require any additional information please email us at info.lunadesign@gmail.com

Import Duty

We cannot be held responsible for any import taxes and duties levied by your local customs authority.
We cannot be held accountable for delays in customs clearance.